Virtual PBX DR

Disaster Recovery for the Corporate PBX

The phone system is often low on the disaster recovery agenda when compared with data systems which risk loss of data. However, when it's not possible to take calls, customers cannot communicate with your staff and staff cannot communicate with each other, so the real time loss of business can be considerable.

Virtual PBX DR is an outsourced service which provides a mirror of your in-house phone system on permanent standby. It can be brought into service within minutes of a problem - whether line faults, hardware failure, line vandalism or premises evacuation - so phone calls can continue to be taken with landlines, mobiles or VoIP phones acting as extensions.

There is no hardware to maintain, as the 'virtual' PBX resides on the network at our dual data centres in London and Suffolk.

Customer Experience

Business as normal to the outside world

By carefully duplicating the key features of your PBX, customers need not be aware that there is a problem. Caller menus, voicemail and ACD queues can all be configured on the system, if necessary with the same messages that are recorded on your in-house systems.

Agents can log in to ACD groups using mobiles, landlines, VoIP phones or at existing back-up call centres and start receiving calls.

Voicemails can be delivered to users by email. PhonePresence is geographically anonymous so the phones that represent the 'extensions' of the system can be in different locations throughout the globe.